Future funds feedback non-existent

I normally work through a bond originator and I my bonds are approved in less than a week. I have access to future funds at FNB Home-loans when I took my original bond and app**** for this service. I have since jumped through hoops and it has taken weeks to get a response. All of a sudden I am not receiving any response and this is urgent. Can ANYONE at FNB please assist me!? My bond originator is on the verge of moving my full bond to another bank