FUSTRATED CUSTOMER

VERY BAD CUSTOMER SERVICE FROM FNB ROSEBANK. THERE IS THIS LADY WHO IS VERY RUDE ON THE PHONE CAN YOU PLEASE INVESTIGATE HER, THE PROBLEM IS I FORGOT HER NAME. BUT SHE SAID SHE IS A MANAGER. I'M NOT AN ACCOUNT HOLDER OF FNB, I WAS DOING AN E-WALLET WITHDRAWAL AND THE ATM DIDN'T GIVE ME THE MONEY. A GENTLE WAS ABLE TO HELP ME AND THE MATTER WAS RESOLVE. THE REASON SHE CALLED ME I DON'T KNOW...TODAY SHE CALLS ME TO INSULT ME. AND I WANT ACTION TAKEN AGAINST HER. HER TONE WAS VERY RUDE AND UNPROFESSIONAL.