DT
Derek T

1 reviews | Active since Mar 2017

27 Aug 2018, 13:35

Fusion accounts

my wife and I have been trying for over 3 weeks to get an application for a fusion account processed with no success. Cannot believe a bank can advertise these products and then are incapable of processing them

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Aug 2018, 14:14
Official

Good day Derek Taylor,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

Complaint reference number *** was issued for your complaint. I have escalated your complaint to FNB Premier Resolution Centre who will investigate the matter and provide feedback.

One again I apologise for the frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)