Fusion Account to Easy Account not being met

me To Customer Resolution Centre & 1 more Dec 9 at 10:54 AM To whom it may concern

On numerous occasions i called in to Fnb to change my account from Fusion account to Easy account.

To-date my account is now a Gold Cheque account. And to my believe a Gold Cheque account is more expensive than an easy account.

After all these phone calls and confirmation from your consultants i have been advised that my account has been changed to an Easy account which was not the case.

I therefore request all my recorded conversations with Fnb to be sent to Fnb Plumstead, western cape branch please. You can track back since January 2020.

It is unbelievable that i had to pay more than a R1000 during my conversations with your consultants before they change to an easy account..and this was not done.

I was retrenched in December 2019..and i am currently still unemployed, i am unable to pay the current minus amount and all the charges to me on this Gold Cheque account.

At this time i am not going to pay this minus amount as this is an ongoing problem for me.

I have been banking with Fnb since i started my first job. You can track back way back on my account and see for yourself when i started using your services.

I am extremely unhappy and emotional about this unresolved issue that could not be sorted, and again i express this stressful situation that not even one consultant could understand out of maybe 5 consultants who could not understand me what i wanted which is just SIMPLY..CHANGE MY FUSION ACCOUNT TO AN EASY ACCOUNT?

I DO THINK THAT FNB IS LIABLE FOR THIS AMOUNT CURRENTLY BEING CHARGED TO ME.

Please Urgently attend to this matter Asap.

Regards,

E.a Pinto