Further loan/Re advance & No Private Banker

I cannot say how frustrated I am with FNB at the moment, a simple re-advance and further loan application with Ref: *** seems to be such a difficult process to finalise even though my wife and I have been FNB clients for years! They have sent us from pillar to post asking for everything short of blood samples in an extremely unwarranted manner, and for months now, even taking into account that the total amount required is far less than the value of the home. My wife and I, who both have immaculate credit histories, feel like we are being treated like *********, held hostage at the mercy of FNB.. And in addition I found out today that even though i have being paying for it monthly for years, that I do not have a Private Banker assigned to my Private Client account. Utter shocking service.. Unjustified enrichment comes to mind for the service I have not received re the Private Client issue.<br> <br> A move to Investec is definitely a consideration, maybe they will value our business more.<br> <br> Murray<br> <br>