Further frustration and time wasted!

After my previous complaints through FNB website and Hello Peter, the freeze on the account was lifted. At least until we tried to make payments again today. In the mean time we have been trying to get a representative of the new company that owns the business to be given access to the account and be made the primary contact person. She went into a FNB branch and gave them all her details but they, understandably, said that I as the business rescue practitioner have to give FNB permission. She was given a number and a name of the person that I needed to contact. This morning I phoned the number and requested to speak to the person who's name I had been given. I was told that there is no such person at that number. Then I had to start the whole process of requesting that the representative of the new owner be given access and made the primary contact for the account. I was told that the request has been submitted but I was not given a reference number and I really doubt that anything will come of it as one department in FNB does not communicate with other departments. I had also sent an email on Monday requesting the above but did not receive an answer. FNB is where customer service goes to die.