1 reviews | Active since Dec 2013
Further Bond - Failing National Bank
I'm finding it very difficult to access my further bond. This work from home thing is resulting in very poor customer service from FNB Consultants.
I'm only allowed to communicate via email and when there's a misunderstanding on their side I'm asked to resubmit things I've already submitted. I bank with Absa and have never had to spend 7days jus dealing with confusing emails and no actual progress on a bond application.
I have 3 bonds with Absa and 1 with FNB, this is my first Further Bond request and it's a nightmare to say the least. Been told I can't afford 100k further bond while there's a huge surplus every month, all because they mixed up my paperwork and I refuse to resend things I've already sent twice!!
I was called by care center and promised the process would be monitored and I'd be updated telephonically. But that lasted a day only. Right after, it was back to endless back n forth emails asking me for irrelevant things, or a duplicate request for information.
This is the most delayed process I've ever witnessed all for a R100k father advance. On a property with FNB granted the advance less than a year ago. Now it's pillar to post, hoops and hurdles as if they didn't just evaluate the same property not so long ago.
I was called by care center and promised the process would be monitored and I'd be updated telephonically. But that lasted a day only. Right after, it was back to endless back n forth emails asking me for irrelevant things, or a duplicate request for information.
This is the most delayed process I've ever witnessed all for a R100k father advance. On a property with FNB granted the advance less than a year ago. Now it's pillar to post, hoops and hurdles as if they didn't just evaluate the same property not so long ago.