FURIOUS WITH SUCH A LACK OF CONCERN FOR A CLIENT

I had been duped using my credit card, so I cancelled it on my fnb credit card app immediately. As it was a Friday I could only cancel it on the Monday verbally which I did and app**** for a new credit card same time and ***** division is involved. Then suddenly on the 21st May it reappeared taking it AGAIN! I was gobsmacked. It's a cancelled card and I left the funds to transfer to my new credit card when it arrives? I have tried, even ***** division phoned me to confirm I want it reversed yesterday? OMW I will hold FNB personally responsible for this because I the client did everything to stop it!