Furious with incompetence

I am now beyond furious and irritated with FNB and the incompetence. I was always on an Aspire Checque account and app**** for a Credit card and was automatically upgraded to a Premier account without my knowledge and for reasons I have no idea why!!!!! When I realised that I was being charged R250 per month for bank charges I asked on 4 different occasions despite being told it was downgraded last month I was AGAIN charged R250 for bank fees. I AGAIN requested that I be downgraded and I was once again assured that my accounts had been downgraded. I even received a new Aspire Credit Card. I wanted an limit increase just to find out that firstly my cheque account has still NOT BEEN DOWNGRADED and I still have a PREMIER account despite numerous requests to downgrade and there are two different credit card account numbers. What in the world is so difficult about this??? I want my account downgraded and I will not be paying yet another R250 this month again for bank charges after asking numerous times and being reassured on numerous occasions that my account had been downgraded. I want this sorted out please and I would also like to know how I go about closing my accounts with FNB I will rather move my things elsewhere where I will get proper and better service. This has turned into a circus