Furious with fnb

I am furious.i have app****,been approved and received an sms and agreement to say that the fund for the personal will be deposit in my account dir a personal loan of R2500 for my medical emergency on 13/6/2018 already.in the meantime nothing happens so in the meantime nothing happens in my account and i postpone my appointment.yesterday i followed up and the lady said it takes up to 24hours.so this morning still nothing and had to postpone my appointmwnt again i phone fnb again to follow up to hear it is on hold because i selected ni for the life insurance.so we recrify it over the phone and confirmed everything and the updated documents will be emailed.by now still nothing.so i phoned again to hear thet i am suddenly declined??????so to find out what is going on i have been transferred about 6 times!!!!and dont lodge an official complaint as u already did that as well ref: ********** still waiting anycase for that feedback as well.i have been aitting with severe pain work nightshift offer up sleep to follow up with fnb.this is unacceptable.everything was in order????