Furious with FNB

I am furious with this FNB, I went to the ATM withdraw money for about 15 min I stood there, I could hear the machine count the money the ATM restarted and it gave me my card back but did not give me my money...now I have to go into the bank and there will be an investigation of ATM dispute and they don't know after how long I will be reimbursed!!! What nonsense is that??? That transaction should have been reversed immediately!!!, I phone FNB and they treat you like you are a freaking ******** when this is an inconvenience to me... the garage manager told me they reported the ATM a few times as this was nit the first time this happened......WHY IS THAT ATM STILL THERE?? I am so angry at this moment......I am working can only go to the bank the weekend ande it's month end now I must go stand in that long que to get my own freaking money back...that's nonsense!!!