1 reviews | Active since Mar 2009
FURIOUS - Still no Ebucks
<p>I moved my salary to FNB; I upgrade my account; I phone them to ensure that all is well; I was told by Ebucks that after upgrading I will start earning in a month or so. I hold back on spending as long as I could because I wante to earn Ebucks.</p> <p> </p> <p>I noticed I get Zero Ebucks and phone them... they tell me that I cannot earn because .....</p> <p> </p> <p>A month ago, THEY SAID NOTHING! I asked the Help Desk person several times are you sure that I will start to earn from this date...... </p>
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Thank you Jan for phoning me and giving me some personal attention to resolve this issue. It seems it was an honest mistake. Again, thank you!
Thank you Jan for phoning me and giving me some personal attention to resolve this issue. It seems it was an honest mistake. Again, thank you!