FURIOUS!!!!!! INFORMING CLIENTS IS ALSO CUSTOMER SERVICE - REGRETTING OPENING ACCOUNT HERE

i am a new and very unhappy client FNB and their service and communication. the bank reserved my funds from SARS because they need to run their internal checks. i do not mind this but they did not even inform me i had find out after losing my mind and got so stressed that i might be ****** worse of all i was in the middle of a transaction which left me feeling very humiliated when i had to tell the service provider to please undo what they had done because i do not have access t my funds. i called your customer care to be told that the funds were reserved by SARS and i must go to their branches for them to release that funds after waiting in ridiculous queues and wasted my time only tobe told by SARS that it not fom their side. went to FNB branch in person wanted in a long queue again only to be told that YES we have poses a hold on your funds its our internal control. they willbe reeased in 48 hours. how rediculous is this after i have provised you with the statement from SARS. a statement that SARS will also issue you when you verify the funds. i need those funds. can you please communicate with your client a simple sms, email or call im sure it wont cost the organisation alot!!!!!!!!!!!!!!!!!!!..... BUT WILL SAVE YOUR CLIENTS FROM HUMILIATION AND DISTRESS OR INCONVINIENCE......IMAGINE LEAVE YOUR CAR A T A PETROL STATION BECAUSE YOUR SO CALLED BANK RESERVED ALL YOUR FUNDS WITHOUT GIVING YOU A HEADS UP!!!!!!!!!!!!!!!

I AM NOT HAPPY FIX THIS