FURIOUS I WANT MY MONEY!!!!!!!!!

My case number is ***. Its been almost 2 weeks a double payment went through from my account leaving me on a negative balance. Mind you I don’t have an overdraft. I did the first payment alone and the money did not reflect into the recipient’s account. I called the bank and spoke to Boitumelo Jeqe and I notified her that I made a payment can she please clear it she said she cannot see any payment and advised me to do another one. When I logged in to do it my balance was also showing no money had been deducted from my account and I went ahead and did it and she cleared it. About three hours later I discovered that my account was on negative 31400 instead of the positive 8600 that I expected because another R40000 had gone through.

Somehow FNB authorised a R40000 transfer to someone and debited my account for it even though had insufficient funds. I’ve been sent from pillar to post asked stupid questions by very *********** consultants who somehow feel R40000 is a joke. I’ve been to the branch and was informed the recipient moved the money the to another account.

For some strange reason the questions that I’m being asked are pointing to the direction that its my fault that I’m in this mess:

‘Have you tried calling the recipient? The recipient moved the money what does that tell you? And the recipient did not hack into my account and authorise an overdraft, FNB authorised that money not me and not the recipient!

‘We have confirmation that you were warned that you are making a payment with the same details and amount within 3 hours and you still went ahead and did it’ – So what if I received the warning? I had a human being employed by FNB on the other side of the line as a consultant telling me what to do does anyone care to consider that!!!

Suppose yes, its my mistake I went ahead with the transaction who authorised the overdraft coz I never app**** for one the message that was supposed to come is insufficient funds! My account had insufficient funds for the second R40000!

Can a competent FNB worker or the owner of FNB call me and rectify this I am not backing down.

I am not responsible for FNB’s *********** employees and definitely not your system errors or slow system as well.

All this bullying being done your consultants thinking they are dealing with an ******** person should stop!

Its actually amazing how easy it was for FNB to overdraft my account and pay someone yet now its difficult to do the same to the recipient to recover the money! It leaves me with a lot of questions on who else benefitted from this blunder beside the recipient!

And can you also stop sending me the stupid smses that say my account is overdrawn who overdrew it?? Isn’t it you?

I have a banking problem I call the bank for assistance the next thing the bank ****s me! So much for how can we help you!!! FURIOUS

I WANT MY MONEY!!!!!!!!!!!