LO
LAUREN O
1 reviews | Active since Sept 2009
31 Mar 2024, 19:35
Furious customer
Please tell me how is it possible for my account to be ****med if I've reported (on your secure chat) a ***** case on the 26 March (still sitting under pending) and my account was closed on the 27 March and the amount wasn't showing anymore? Yesterday on the 30 March my account was debited with that same amount that I've reported. I've even called in to report it and was told the amount isn't showing. My new card is currently blocked. Could you please investigate this matter. Now I see and understand why my husband closed his account with you guys years ago.
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Replies (2)0
Replies (2)LO
LAUREN O's updateReviewer Update
05 Apr 2024, 10:56Good day,
I haven't received any feedback regarding my complaint.
Could someone please give me some feedback as to what happened, because I see "Google" tried to deduct money from the closed account again in the early hours of yesterday morning.
Regards
Lauren
I haven't received any feedback regarding my complaint.
Could someone please give me some feedback as to what happened, because I see "Google" tried to deduct money from the closed account again in the early hours of yesterday morning.
Regards
Lauren
LO
LAUREN O's update05 Apr 2024, 10:56
Reviewer Update
Good day,
I haven't received any feedback regarding my complaint.
Could someone please give me some feedback as to what happened, because I see "Google" tried to deduct money from the closed account again in the early hours of yesterday morning.
Regards
Lauren
I haven't received any feedback regarding my complaint.
Could someone please give me some feedback as to what happened, because I see "Google" tried to deduct money from the closed account again in the early hours of yesterday morning.
Regards
Lauren
LO
LAUREN O's updateReviewer Update
11 Apr 2024, 15:20I've received a call from someone on the 8th and she sent an mail because she couldn't get hold of me. I've provided her with details required. I haven't heard from her ever since.
I've listened to 702 today and I must say FNB had been famous (for the wrong reason) for this particular issue. Shocking to hear that so many people are still waiting for feedback for a year now. I guess I'll have to be more patient 😒
I must say, you have so many unhappy customers when it comes to ***** to our accounts.
I've listened to 702 today and I must say FNB had been famous (for the wrong reason) for this particular issue. Shocking to hear that so many people are still waiting for feedback for a year now. I guess I'll have to be more patient 😒
I must say, you have so many unhappy customers when it comes to ***** to our accounts.
LO
LAUREN O's update11 Apr 2024, 15:20
Reviewer Update
I've received a call from someone on the 8th and she sent an mail because she couldn't get hold of me. I've provided her with details required. I haven't heard from her ever since.
I've listened to 702 today and I must say FNB had been famous (for the wrong reason) for this particular issue. Shocking to hear that so many people are still waiting for feedback for a year now. I guess I'll have to be more patient 😒
I must say, you have so many unhappy customers when it comes to ***** to our accounts.
I've listened to 702 today and I must say FNB had been famous (for the wrong reason) for this particular issue. Shocking to hear that so many people are still waiting for feedback for a year now. I guess I'll have to be more patient 😒
I must say, you have so many unhappy customers when it comes to ***** to our accounts.