Furious customer

I don't appreciate how FNB consultants deal with their customers. I had a telephone inquiry at FNB BNK on 30th March 2016 at around 14h40 to inquire about my ***** claim and their service was so bad, I feel that I have to communicate this experience to the public and i also demand respect and assistance from their staff members because I have been their loyal customer ever since.<br> I have a choice to move to other banks , but I choose to stay at FNB because they have been giving me the best service, therefore I don't expect that when I need their assistance they will turn their back on me. I didn't choose to become a victim of SIM ***** and have my bank accounts hacked, I am still in shock and in state of receiving some assistance from their call centre staff , all I get is a stinking attitude .<br> I don't work for FNB and I guess if I did work for FNB none of this would have happened to me, I am aware that since the ********** incidence on my account took place on the 18th March 2016, it will take the bank +/- 30 days for the claim to go through. The reason for my call was to find out if my claim was received in order , but in state I was send from one call centre agent to another