RH
Robyn H

1 reviews | Active since Nov 2012

02 Apr 2019, 16:50

Furious client

I opened an account in April 2018 but fell really ill I was in hospital for a while and my account was closed without my knowledge. I then returned to work to have my salary paid but not reflect in my account. The account was reactivated but to this day my salary hasn't reflected.

The service I got from the Kenilworth branch and cape town grand parade branch was so horrible I'm not happy with the service.

I called the call centre and what an epic fail that was. I emailed and no response.

Its the 2nd of the month and still no salary.

I need this sorted..

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Apr 2019, 08:39
Official
 Good Day, 
 Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused. A complaint has been re logged on your behalf and referred to the relevant department with ***  who will investigate and provide you with feedback. 
Kind Regards, Hello Peter Complaints Team *** (option one