Furious and disgusted customer

This is my 3rd time complaining about this. I've logged a complain on the App on the 26 March and again on this platform on the 31 March about an amount that being taken off my credit card since last month. NO ONE has given me feedback regarding my complain. I see the same amount was taken from my credit card AGAIN yesterday, this time with NO notification received!!!! Please tell me how can someone take money from NEW my credit card that has been blocked and never used on ANY online platform or even in store? Am I supposed to cancel my credit card every month?! And on top of that loose money every month?!?