Furios

<p>So i recently upgraded from a gold account to a premier account. After much deliberation and help from a sales agent in ur islamic banking department i decided to go with the fee saving option. I received an email from the agent confirming my choice of the fee saver option. Fast forward a week and i get an sms saying that i am now on the BUNDLED PRICING OPTION. So i call the agent back who confirms that a lady actually did the change and that she is the only person that can revert me back to the Fee Saver option. So the agent drops her 2 emails requesting her to contact me. 2 days later im still waiting for the lady to get in touch with me, so i call the agent back who in turn transfers me to the premier banking department. From ther i get transferred to RMB department and from there to private wealth.Private wealth tells me i need to go back to premier banking. No one seems to know whats going on. I have been running aaround in circles. Is it really so hard for FNB to sort this issue out? or is this just a complimentary reminder from FNB on every upgrade that " why did u choose fnb in the first place" </p>