Funeral policy not paid for a month

I am extremely disappointed with the way FNB has handled my husband’s funeral policy claim. At a time when our family is grieving and in need of support, FNB has added unnecessary stress and frustration. Despite submitting all the required documentation, they have placed the claim “on pause” without proper explanation.

What is most upsetting is that FNB claims the delay is due to needing information from the detectives involved in the case – yet they have not even made the effort to contact the detectives. We’ve followed up multiple times, but receive vague responses and no progress.

This lack of communication, empathy, and urgency is unacceptable, especially when dealing with something as sensitive as a funeral policy. We paid the premiums in good faith, trusting that FNB would honor the claim when it was needed most – but instead, we are left waiting with no clear answers.

FNB, this is not just a financial matter – this is about dignity and respect for the deceased and their loved ones. I urge you to resolve this claim urgently and improve the way you handle such cases. Families deserve better.