MN
Motshidisi N
1 reviews | Active since Jan 2019
22 Jan 2019, 16:49
Funeral policy claim for id no:***
I have a serious complain with FNB claims department regarding payment for my mother's funeral policy its almost a year now since i put the claim through and still its not paid, and no one is even calling me, my worry is my mother had other funeral policies with metropolitan and they paid the funeral policy without the postmertum but FNB seems to not want to pay the funeral policy... i need to know if FNB is going to pay yes or no cause i still haven't been able to get postmertum from the officer in charge of my mom's case should i just forget of FNB ever paying....????
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Replies (2)
FNB (First National Bank)'s replyOfficial
23 Jan 2019, 11:02Good Day Motshidisi Ngubo,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A formal complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply23 Jan 2019, 11:02
Official
Good Day Motshidisi Ngubo,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A formal complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
MN
Motshidisi N's updateReviewer Update
15 Aug 2019, 11:04Good day
I'm still not happy at all regarding my Mother's Funeral claim id no:***, I would like to know if FNB is willing to pay or not??? it been a year, close to 2yrs now and the claim is not paid as yet, I truly believe when one takes a funeral Cover is to make sure that their loved ones are not burdened I had to borrow money to barry my mother but yet she had a funeral cover, worse is I still haven't paid the people that borrowed me the money to barry, my mother, because FNB is just not paying.... I'm highly disappointed in their service, to be honest, and wouldn't recommend anyone to take a funeral cover with FNB...
I'm still not happy at all regarding my Mother's Funeral claim id no:***, I would like to know if FNB is willing to pay or not??? it been a year, close to 2yrs now and the claim is not paid as yet, I truly believe when one takes a funeral Cover is to make sure that their loved ones are not burdened I had to borrow money to barry my mother but yet she had a funeral cover, worse is I still haven't paid the people that borrowed me the money to barry, my mother, because FNB is just not paying.... I'm highly disappointed in their service, to be honest, and wouldn't recommend anyone to take a funeral cover with FNB...
MN
Motshidisi N's update15 Aug 2019, 11:04
Reviewer Update
Good day
I'm still not happy at all regarding my Mother's Funeral claim id no:***, I would like to know if FNB is willing to pay or not??? it been a year, close to 2yrs now and the claim is not paid as yet, I truly believe when one takes a funeral Cover is to make sure that their loved ones are not burdened I had to borrow money to barry my mother but yet she had a funeral cover, worse is I still haven't paid the people that borrowed me the money to barry, my mother, because FNB is just not paying.... I'm highly disappointed in their service, to be honest, and wouldn't recommend anyone to take a funeral cover with FNB...
I'm still not happy at all regarding my Mother's Funeral claim id no:***, I would like to know if FNB is willing to pay or not??? it been a year, close to 2yrs now and the claim is not paid as yet, I truly believe when one takes a funeral Cover is to make sure that their loved ones are not burdened I had to borrow money to barry my mother but yet she had a funeral cover, worse is I still haven't paid the people that borrowed me the money to barry, my mother, because FNB is just not paying.... I'm highly disappointed in their service, to be honest, and wouldn't recommend anyone to take a funeral cover with FNB...