Funeral policy claim

Hello Peter,

I'm writing to express my frustration and disappointment with FNB's handling of my funeral claim. On January 22, we submitted a claim after my nephew's tragic passing due to a shooting. We were assured that the payout would take 24 hours.

However, FNB has repeatedly requested the same documentation, delaying the process. We resubmitted documents on January 24 and again on January 27. On January 28, they asked for my policy number and ID number, despite having already provided this information.

Dealing with FNB's incompetence while grieving has been incredibly challenging. If we had known about their inefficient claims process, we would never have chosen FNB for our family's funeral policy.

I hope you can assist me in resolving this matter.