Funeral policy cancellation

Tried cancelling my FNB funeral cover twice and you are only able to do it over the phone and I waitied over 1 hour twice. To this day I havent been able to cancel it because i have to make sure i have a whole day available to wait for someone from the call centre to answer. There is such difficulty in getting hold of the contact centre, you should be able to cancel the funeral policy at any branch. Or atleast say what number you are in the que. The time wasted in trying to cancel your policy is absolutely ridiculous and i have found no difference in when in the monyh you come to do it. It really has been an uncomfortable customer experience and has me considering changing banks because of the time wasted to be assisted. Its very disappointing service