PT
Pamela T

1 reviews | Active since Nov 2017

22 Nov 2017, 10:56

Funeral policy cancellation

I have a funeral policy for seven months with FNB life. After receiving an sma to say that my waiting period for natural death is over two days later o receive as sms to say that my funeral policy has been cancelled. I thought it was an error in the systems. I called to verifu just to be told that FNB has decided to terminate doing business with me. I asked for reasons and I was told it’s on my policy contract to say that they can cancel my policy ay anytime if they feel like. I asked for a refund and I was told there is no refund on funeral policies. I paid in full every month is this what white monopoly means in South Africa that companies can decide to cancel business not pay us back our hard earned cash because we are inferior?

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Nov 2017, 11:06
Official

Hello Fafa1234,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)