CW
Charmaine W
1 reviews | Active since Feb 2013
02 Aug 2025, 17:26
Funeral policy
So I have a FNB Funeral Plan with FNB and I was in arrears so they have emailed me and told me when I can pay it via EFT so I did not know the EFT payments are only for arrears payments so when ever I get money I do that because I'm not sure if the money that I'm waiting for will be in by month end, so last month I was up to date and suddenly this month I'm in arrears with 2 months just after they tried 3 times to debit my account. So I have decided that I'm transferring this policy to a more reputable bank that will understand my needs and situation coz clearly FNB only think of there needs and not there clients.
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Replies (2)CW
Charmaine W's updateReviewer Update
06 Aug 2025, 07:30I am giving FNBFUNERAL just for today to give me a call to sort out this payment problem if I do not get any response within business hours I'm going to the bank and transferring my account over to Capitec and closing all accounts with them and won't deal with then in the future. I am mind boggled how can you be up to date last month and after trying to debit your account 3 times you in arrears for 2 months. I just can't understand.
CW
Charmaine W's update06 Aug 2025, 07:30
Reviewer Update
I am giving FNBFUNERAL just for today to give me a call to sort out this payment problem if I do not get any response within business hours I'm going to the bank and transferring my account over to Capitec and closing all accounts with them and won't deal with then in the future. I am mind boggled how can you be up to date last month and after trying to debit your account 3 times you in arrears for 2 months. I just can't understand.
CW
Charmaine W's updateReviewer Update
07 Aug 2025, 17:31Stop apologizing and sort out my ****ing account I have asked for a statement coz I don't see a payment that I have paid on the 24 May 2025 on the app under history payment I want a ****ing statement from 1 July 2025 to date
CW
Charmaine W's update07 Aug 2025, 17:31
Reviewer Update
Stop apologizing and sort out my ****ing account I have asked for a statement coz I don't see a payment that I have paid on the 24 May 2025 on the app under history payment I want a ****ing statement from 1 July 2025 to date