KK
Karabo K

1 reviews | Active since Sept 2017

04 Sept 2017, 11:44

Funeral policy

I've been getting monthly funeral deduction which I didn't agree upon nor was told about, I feel as this is a violation of my consumer rights and I'm told to go from one consultant to the other so I can be refunded all of those deductions made from my account.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Sept 2017, 12:45
Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)