Funeral plan F ********** 7

My husband open a account at first national bank on the 4February2019 at the same time the bank employee ask if he want to take a funeral cover out which he done the bank employee was told him that he is immediately cover for accidents but natural causes after first payment what your advert also said on the 20/5/2019 my husband unexpectedly died I started arrange my husband funeral with this policy in mind when I put a claim in they decline it because there is a waiting period so this put me now in a financial crises we did not received any policy documents not by email or post i from them up to date this is unexpected for this kind of business they was not trusted with the information when they sold the policy to him even your advertising is misleading now the bank personnel will tell me yesterday this advertising is for accidents but your advert not indicate it I am not satisfied with this matter.