Funeral Cover Payment

I and my mom have been banking with FNB for the past i dont know how many years, she had a life policy that has a funeral cover and she passed on in 2012, i claimed of which FNB paid me the life cover policy and did not pay the Funeral cover... i have been asked to submit documentation several time of which i am promised that they will come back to me and they dont... made a couple of calls to the department and still no response...<br> i have going into the bank The Boulders Branch for queries of which they cant assist me much all they can do is call the relevent department.<br> This is such an inconvinience so what FNB is saying that my Mom would still be not buried till this day????? its been 3 years already and i am not getting any feedback.<br> <br> I love the Bank and if i there was a better bank to go to i would have moved already.