Funeral cover DISASTER!!!!!!!!!!!!!!!!!

Yeepers it's an complete nightmare taking out an funeral policy with FNB LIFE and untill know I don't know where I am standing with mine. Firstly dealing with Thepiso Pudumo very nice friendly lady making all promises that my 1st premium will go off on 1st of July (NOT JUNE) as I am switching from Absa to FNB. NOW I CANNOT SENT MY DOCUMENTS BECAUSE THE AIL ADRESS THEY GAVE ME IS NOT RIGHT IT SAYS PASTMASTER FAILURE. UNTILL KNOW I DON'T KNOW WHERE I AM STANDING AND HOW MANU POLICY'S I HAVE AND WHEN THE DEBIT ORDERS ARE GOING OFF. NO NO NO FNB THIS IS NOT THE WAY OF DOING BUSINESS AT ALL. I JABE ALOT OF ACCOUNTS WITH YOU BUT THIS STORE IS NOT RIGHT AT ALL. PLEASE ADVISE VIA EMAIL WHAT IS GOING TO HAPPEN OR CALL ME AFTER 5:30PM IN THE EVENING BECAUSE I AM AT WORK DIRING THE DAY. THIS IS RATHER URGENT MATTER PLEASE