1 reviews | Active since Aug 2018
Funeral cover claim
I took a funeral cover in 2002 for my mother, brother and I. Never claim until Wednesday last week. The funeral was on Saturday never received the money. All received a call on Friday saying that, they can't find my brother on the policy. They will call Liberty life to check for them. They never get back to me. I am not if they taking advantage because the policy is under my mom who is old 74 years. I so disappointed after so many years paying for this, when its time to pay I only hear stories. Sandra Njomane ********** 577
Good day Sandra Njomane,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Private Clients for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Sandra Njomane,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Private Clients for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)