funeral cover

<p>my name is lerato i have a funeral cover with fnb(fnb life)i opened it on 2015-08-20 so my policy lapsed due to financial problems, this year on the 29-08-2016 i called fnb life on this numbers ********** 202 to reinstate my funeralcover i spoke to Sithembile i do not remember the consultant telling me that they are going to deduct money from previous months ,i thought im only going to start with my cover with the intial monthly premium,and start the process of wait for waiting period.To my suprice on the 30-09-2016 they deducted R1882.72 from my account i went to the branch 3 different branches which is tramshed,church square and acardia they we unable to assist me telling me that they are not allowed to reverse internal debit orders,putting in to considaration that they took all my money that i was supposed to live with for the whole of this month,now they are telling me i have to wait for 10 days i dont have money now they took it how am i gonna survive while waiting for them? my policy number is FI ********** .please help </p>