RB
Roger B
1 reviews | Active since Mar 2009
20 Jan 2020, 19:42
Funeral Claim Request submission from APP NOT WORKING!
My mother passed on last week Friday.
On Saturday I did a "Claim Request" submission from the app, then again today and NEEDLESS TO SAY NO ONE HAS CALLED.
Once again, FNB brags about their App being innovative, but then don't have after service to back it up.
Ensure the your funeral claims team calls URGENTLY!
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Replies (1)
FNB (First National Bank)'s replyOfficial
21 Jan 2020, 10:23Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply21 Jan 2020, 10:23
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***