DG
Deidre G
1 reviews | Active since Oct 2014
31 May 2021, 10:52
Funeral claim
We submitted a claim more than 4 days ago. This morning we were told rhey must still assess the claim. FNB this is utterly disgusting. Dealing with the loss of a loved one and still having to battle with a funeral claim to proceed with the funeral is so traumatic. You are disgusting and unsympathetic. Please ensure that you pay the funeral claim asap so that we can lay my dad to rest. I am so disgusted as a client of yours and will take away my business from institution.
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Replies (3)DG
Deidre G's updateReviewer Update
31 May 2021, 11:26Fnb i need this claim paid out today.
You cannot expect your clients to wait an entire week when you have all the documents.
Call me urgently on *** or
*** or ***.
This is unacceptable.
You cannot expect your clients to wait an entire week when you have all the documents.
Call me urgently on *** or
*** or ***.
This is unacceptable.
DG
Deidre G's update31 May 2021, 11:26
Reviewer Update
Fnb i need this claim paid out today.
You cannot expect your clients to wait an entire week when you have all the documents.
Call me urgently on *** or
*** or ***.
This is unacceptable.
You cannot expect your clients to wait an entire week when you have all the documents.
Call me urgently on *** or
*** or ***.
This is unacceptable.
DG
Deidre G's updateReviewer Update
01 Jun 2021, 11:34Its almost a week later and still no payout has been processed. FNB you are a disgrace to human kind.
In a time of bereavement one cannot deal with lack of incompetence from your service provider.
In a time of bereavement one cannot deal with lack of incompetence from your service provider.
DG
Deidre G's update01 Jun 2021, 11:34
Reviewer Update
Its almost a week later and still no payout has been processed. FNB you are a disgrace to human kind.
In a time of bereavement one cannot deal with lack of incompetence from your service provider.
In a time of bereavement one cannot deal with lack of incompetence from your service provider.
DG
Deidre G's updateReviewer Update
09 Jun 2021, 11:39FNB Life you disgust me, no one got back to me regarding this complaint, instead you gave me reference number as if that resolved this query. The incompetence of you lack lustered staff is a disgrace. As an FNB client I will definitely be closing my account very soon and take my business else where. Your lack in delivering excellent client services has left me reeling in disgust.
DG
Deidre G's update09 Jun 2021, 11:39
Reviewer Update
FNB Life you disgust me, no one got back to me regarding this complaint, instead you gave me reference number as if that resolved this query. The incompetence of you lack lustered staff is a disgrace. As an FNB client I will definitely be closing my account very soon and take my business else where. Your lack in delivering excellent client services has left me reeling in disgust.