Funeral benefit claim

I have a funeral policy with fnb and I have never been so hurt in my life. I put in a claim on the 8th February 2022 ,everything submitted it and did a follow up with them on the 9th February and was assured that claim is in process. Yesterday the 12th February 2022 was my sisters burial and still I have not been paid for my claim. Fnb is not efficient and when they debit on a monthly basis they get their money but they keeping quiet about my payment. I'm so livid and highly disappointed right now about funeral claims. 😔😡