Funeal Policy

I have enquired over a week ago about the Funeral Policy offered by FNB. I completed the form on the FNB Website. It promissed that a consultant would phone me within 2 days. Well, no person did call me. I have decided that if this is FNB's commitment then I rather take my business somewhere else while there is still time. I dont want my family suffer due to pathetic service when they need comfort the most. So it is no longer necessary to call me. I only complain to warn other clients about the lack of service by FNB.