FUNDS WITHDRAWN FROM MY ACCOUNT **********LY

<p>1) FNB SYSTEM SHOWED THAT MY EFT TRANSFER WAS UNSUCCESSFUL, FROM MY NEW MOBILE PHONE, ON FRIDAY 16 JUNE 2017. I THEN RE-SUBMITTED THE TRANSACTION FROM MY LAPTOP, AND THAT WAS SUCCESSFUL. LATER ON, THE FIRST TRANSACTION WAS SHOWN TO BE PENDING ON MY ACCOUNT. WHEN I LOOKED AT MY STATEMENT THAT EVENING, BOTH TRANSACTIONS HAD BEEN PAID. I THEN WENT TO THE BANK (HAYFIELDS PMB) FIRST THING ON THE 17TH, AND THEY TOLD ME THAT THEY COULD NOT REVERSE THE AMOUNT, I HAD TO SPEAK TO SOMEONE AT A CALL CENTRE. THAT PERSON THEN TOLD ME THAT I MUST CALL THE PAYEE AND ASK THEM TO REFUND IT (SOMEONE WHO WAS A ONCE OFF PAYMENT, WHOM I DON'T HAVE A RELATIONSHIP WITH), WHICH I SAID WAS OUT OF THE QUESTION; OR ELSE THAT I PAY OVER R200 TO INITIATE THEIR 5 DAY REVERSAL PROCESS. WHICH I REFUSE TO PAY SINCE I CANNOT BE LIABLE FOR THE FUNCTIONING OF THE FNB SYSTEM. OBVIOUSLY, THE PAYEE DID NOT EVEN ANSWER MY CALLS AS SHE KNEW THAT THE TRANSACTION HAD ENRICHED HER. FNB HAS NOT EVEN REVERTED AS PER THEIR UNDERTAKING - I GUESS THIS IS WHY WE GET THROWN TO CALL CENTRES! I NEED THAT MONEY! IT'S MONTH END AND I NEED TO TAKE CARE OF MY EXPENSES!</p> <p> </p> <p>2) I BOUGHT FROM HAYFIELDS PMB PICK n PAY ON SATURDAY 17th JUNE, AND WITHDREW R1000 (THE DAY AFTER MY MOM HAD TRIED TO USE THE TEMPORARY ATM AT THE BRANCH AREA UNDER RENOVATION, AND HAD R3000 ****** FROM HER ACCOUNT AS SHE WAS WALKING BACK TO THE CAR). YESTERDAY (20 JUNE 2017) I WENT TO PICK N PAY AGAIN, AND BOUGHT FOR R224. TO MY GREAT SHOCK AND SURPRISE, A R1000 WITHDRAWAL WAS MADE ON MY ACCOUNT, APPARENTLY FROM THE PICK n PAY TELLER!</p> <p> </p> <p>FNB AND HAYFIELDS FNB, WE CANNOT GO ON LIKE THIS. WE BUDGET FOR OUR MONEY AND ACTUALLY - NEED IT! IT'S MONTH END AND I URGENTLY NEED THOSE FUNDS IN MY ACCOUNT. PLEASE RESOLVE THIS!!!</p>