Funds Vanished

<p>Avis was holding an amount of R1350 for car hire done on thr 25 April 2016. When I returned the car on the 15 May 2016 they indicated that funds will be released back into my credit card within 5 working days. Few days later when I checked the balance from FNB ATM, I noticed that I have a balance of R45.00. I went inside tge the bank to enquire, the gentleman gave me a phone to call card division of which I was told I have utilised the funds. I dont understand how, cause at the time the funds were released back into my account I was in hospital or at home recovering and could not have been able to make use of my credit card. I want clear explanation of what happened to the funds that were transferred in my credit card. I expect someone from FNB to call and explain in detail what happened. Very disappointed and upset with FNB right now.</p>