FUNDS TO BE REFUNDED BACK TO ME

On the 23rd December , scheduled payments that was set up my myself was paid. There was an substantial amount of funds in my savings account and has to be transferred to my cheque account. Then this transactions went off during the night of the 23rd , FNB has honored it but charged me R200.00 per transaction(R200.00X6=R1200.00).Literally few hours later I transferred the funds from my savings account to the cheque account and cheque account was out of the minus. On the 24th I logged an call via secure chat , spoke to Sinazo, he logged an call for the funds to be reversed, he advised 3-5 working days, A reference number was provided, Then 29 December I followed up(Relebelletswe assisted)She advised it is still in progress. Then on 1 January i followed up again(Maria was assisting).She could not assist as it was an public holiday. Then on 3 January i followed up again(Nontobeko has assisted).She advised that the request was still at the admin desk and reference number are on the system. Today i followed up again(Limpho assisted).I was advised that I still have to wait for feedback. I need this R1200.00 refunded into my cheque account urgently. It was not that there was not funds in FNB , it was just in my savings and not in cheque and the scheduled payments has gone off earlier than i thought and funds was transferred few hours later from one account to the other. I have got an excellent account with FNB and never had overdrawn on my account for many years and I do not want to close my account but if i do not get my R1200.00 back it will leave me no choice to move to another bank. I will close my investments and all accounts. Please assist urgently as I would rather still bank with FNB but I need assistance.