1 reviews | Active since Oct 2014
Funds taken by FNB
<p> On the morning of the 11.07.2016, I logged on to the FNB APP to purchase Pre paid electricity as I always have in the past. I tried the first time and a good few times with no joy as the APP was giving me an error message.</p> <p>I decided to go instore to purchase pre paid electricity.</p> <p>Later that afternoon FNB deducted over R3000 from my account for pre paid electricity. I called in to query this, and was assisted my Lebogang Phalane, she said she will forward my request to the retentions department with the ffg RefNumberRK ********** 1770. I havent recieved feedback as yet, FNB is not playing there part. This is theft.</p>
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
Thank you for taking our call earlier, as discussed we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 962251.
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** (option one)
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
Thank you for taking our call earlier, as discussed we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 962251.
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** (option one)
Daffine called me earlier, without carrying out her research on my query. She has imp**** that, I haven't supp**** correct information. She was not helpful at all, once again FNB is not providing a good service.
Daffine called me earlier, without carrying out her research on my query. She has imp**** that, I haven't supp**** correct information. She was not helpful at all, once again FNB is not providing a good service.
Fnb called me yesterday stating my refund will be processed in the afternoon, only R300 was refunded to my cheque account, the bulk of the transactions came of my credit card as I informed them. Once again FNB with fails to deliver......... What alot of nonsense.
Fnb called me yesterday stating my refund will be processed in the afternoon, only R300 was refunded to my cheque account, the bulk of the transactions came of my credit card as I informed them. Once again FNB with fails to deliver......... What alot of nonsense.
I recieved a call on Saturday, from Kim stating that the refund will be done on Monday 18.
I recieved a call on Saturday, from Kim stating that the refund will be done on Monday 18.
I recieved a call from Kim on Saturday 15.07.2016, stating that the refund will be done on Monday the 18.07.2016. I haven't recieved any feedback, and I did'nt recieve my refund. This is unacceptable. FNB is not being helpful, only empty promises, or lies. I'm not sure what to do going forward, Please could somebody advise me on a way forward, or should I just seek legal assistance.
I recieved a call from Kim on Saturday 15.07.2016, stating that the refund will be done on Monday the 18.07.2016. I haven't recieved any feedback, and I did'nt recieve my refund. This is unacceptable. FNB is not being helpful, only empty promises, or lies. I'm not sure what to do going forward, Please could somebody advise me on a way forward, or should I just seek legal assistance.