Funds ****** using canceled card

I woke up on 10/9/2017 to find that R1,079.30 was paid from my account to an online shopping website that I was unfami**** with.

I contacted FNB's ***** division. The lady informed me what card that was used, a FNB Premier Debit Card. This card was supposed to be canceled when FNB upgraded me to private client status.

My first question: HOW DO YOU NOT CANCEL THE CARD????? I was lucky in the sense that it was only a R1k, but it could have been way worse!!!

My second question - Apparently FNB's Private Bankers can only assist you from 08:00 to 17:00 during week days? Whish they told me that in the first place. Then I could rather have stayed on as a premier client and receive the same service, seeing as my private banker is anyway never available during these hours.

I really liked FNB. I have traditionally connected a significant amount of farmers with FNB. Unfortunately this experience, combined with an even worse experience dealing with them in regards to my late father's estate, clearly proves that I was wrong in thinking that they are the go-to bank.