FUNDS STILL NOT RELEASED!!!

I would like to say that I have had the worst first time experience with FNB. I opened a business account at FNB. My client made a payment and it was an international transfer since the client is based overseas. The transaction was then flagged for security reasons and I was requested by Marc Chetty Investigator from Foreign Exchange to provide supporting documentation as to how and why the funds where paid into my account. I have done all that and now Marc Chetty is still refusing to release funds into my account. At the bank I was told that the funds will be released today 24 apr 2023, but now Marc Chetty came with another excuse to delay my funds further. This guy Marc lacks basic customer service skills, he is rude and impatient. This is now causing a delay to my business and Marc is of little help. Please look into this urgently. And if this case can be assigned to someone else as I do not want to keep communicating to this rude guy.