Funds paid into wrong account by FNB

My query is not been dealt with urgently. People's livelihoods including my own are hanging on the balance. The error is on FNB's side and you need to take ownership for the mistake that was made. I have been banking with you for so long and the RIDICULOUS customer experience that I am getting is very shameful.

Why did the money I put a notice on not go into my cheque account as per norm. never did I sign or was asked if I wanted my money to move to another account when I put a notice, but that is what happened. So far I rate your services 0/10. I just visited the branch again today and I left with no resolution or cer*****y. I was not even informed on the turnaround time of my query. I need this to be rectified as soon as possible. Advise soonest as I will have to refer this to the Ombudsman if needed.