F(J)R
Faan ( JSJ ) Rossouw

1 reviews | Active since Dec 2015

18 Dec 2015, 10:56

Funds not received from ATM

I withdrew funds with my Capitec ATM card. ***45 8626'<br> I visited the FNB ATM as the Sasol garage in Sefako Makgatho / Zambezie drive on the 4th of December. R2000 cash was withdrawn, but the subsequent R2000 and R1000 was not received. The transactions was debited to my account, even thought I did not receive the R3000. I reported it to the Capited Kollonade branch, but received no progress reports since. I am in need of the funds,. and would appreciate if this issue can be resolved today. Your urgent response is appreciated. Unsure of the exact time.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Dec 2015, 11:44
Official
Hello Faan@30,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 835069.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)