Funds hanging.

I recently opened a business account with fnb. Same day I opened the account. I withdrew money from my broker "fxpro" to my business account. The money was processed on the 18th of April 2023. Today is the 4th of May and I haven't received any money. When I go to the branch, they tell me to call the business desk. The business desk tells me that there's nothing they can do. I wish it was as easy as they say it is to bank with them.