JZ
Jonathan Z

1 reviews | Active since Apr 2010

12 Oct 2015, 13:09

Funds going \missing"?!"""

Yesterday morning I did an inter-account transfer (of a few thousand Rand) from my FNB Cheque account to my FNB Home Loan (Bond) account via the FNB online banking site.<br> <br> Now usually with an inter-account transfer the funds reflect immediately however at this point in time <br> the funds are still yet to reflect in my Bond account. My transaction history clearly shows the money went off my cheque account and I have the email and sms proving the transaction was successful but the money seems to have gone \missing"on FNB's systems. <br> <br> I took the matter up with FNB but nobody I speak to is able to tell me where my money is and I keep getting the <br> runaround from both the FNB Cheque and Home Loans departments.<br> <br> WHERE IS MY MONEY FNB?!"""

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Oct 2015, 13:58
Official
Hello HiToKiRi,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Premier banking suite who will provide you with feedback.

The reference number is 782368.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)