ME
Malan E
1 reviews | Active since Jun 2015
20 Dec 2018, 13:23
Funds deducted for two Free complimentary slow lounge visits.
FNB deducted money from my Credit card for two complimentary slow lounge visits. The smartphone app indicated that I have two visits available.
I find this funny as complimentary means free and if the app indicated free points it means I'm entitled to those points.
Now there two points deducted and R500 deducted from my account. This only makes me want to move away from FNB immediately as this is **********.
Worst service ever, Clients are suppose to use the slow lounge to relax. I will never use this service again as I will be in fair that FNB will take money from my account for the Free service.
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Replies (2)ME
Malan E's updateReviewer Update
20 Dec 2018, 13:31Reference number ********** NF
ME
Malan E's update20 Dec 2018, 13:31
Reviewer Update
Reference number ********** NF
FNB (First National Bank)'s replyOfficial
20 Dec 2018, 15:52Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply20 Dec 2018, 15:52
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)