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KM
Katlego M

1 reviews | Active since Apr 2012

05 Aug 2024, 11:48

Funds being ****MED, No proof in sight. Bogus EasyPay Service

This is becoming ridiculously annoying ! I have 2 complaint references with an automated response that have not been resolved in a month. What annoys me the most is that I can’t keep writing on a platform where people are able to see the type of service being provided and the level of not caring about customers needs! I honestly cannot be paying double to my service providers and not getting any feedback on funds which are now hanging somewhere in your system without any solid proof???? Why is it sooooo difficult to provide me with a simple explanation and documentation to provide for funds that have gone off my accounts via your easy pay portal which is not providing with my account details? That specific product must be removed from your internet banking services if nobody is able to access it because this shouldn’t be taking an entire month to resolve and dispute???? I do hope NONE OF YOUR OTHER CUSTOMERS GO THROUGH THIS NIGHTMARE OF A ****

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Replies (2)
KM
Katlego M's update06 Aug 2024, 13:08
Reviewer Update
I don’t get why you would request Edith Sibanyoni to be the one that calls me without any background knowledge of my case? She was speaking over me the entire conversation and had no telephone etiquette whatsoever. At this point I’m starting to believe that it’s all a circus show being run there to resolve this complaint dispute. Please ensure a follow up is made after all my telephonic complaints have been listened to before sending another amateur agent like Edith who was so unprofessional that she hung up on me without any resolution. This surely cannot take another month to resolve and more training needs to be given to your employees on basic skills such as communication and understanding your clients needs and their concerns
KM
Katlego M's update13 Aug 2024, 11:16
Reviewer Update
I don’t get why you would request Edith Sibanyoni to be the one that calls me without any background knowledge of my case? She was speaking over me the entire conversation and had no telephone etiquette whatsoever. At this point I’m starting to believe that it’s all a circus show being run there to resolve this complaint dispute. Please ensure a follow up is made after all my telephonic complaints have been listened to before sending another amateur agent like Edith who was so unprofessional that she hung up on me without any resolution. This surely cannot take another month to resolve and more training needs to be given to your employees on basic skills such as communication and understanding your clients needs and their concerns