Fund released even after I instructed for a reversal

<p>I called FNB on the 11 October after I made a payment on the 10 October 2016 . But beacuse there was a problem with FNB the receipient never got the money after i paid them through the application.</p> <p> I called to ask the money to be reversed into my account after i paid the person cash to avoid double payment, I was then instructed by Derrick (Mxolisi) Vundla that the funds were still with FNB and were not transfered yet , that i should be reversed within an hour. But Instead after and hour i got a call to say the funds were already transfered into the receipeints account.</p> <p> </p> <p>I do not understand how this would happen as i gave out an instruction as i was told the fund were held by FNB.</p> <p> </p> <p>im so dissapointed in FNB needless to say the rest .</p>