Fund From Paypal Not Reflecting in FNB

So on the first of August 2025, I withdrew funds from my Paypal account directly to my FNB credit Card account.

The transaction ID is: 8LL64120HP557435W

The invoice ID is: R025QBP490

According to what FNB advertises, the funds were supposed to reflect urgently. However, nothing came in, and I decided to wait for the duration that it takes for funds to reflect in non FNB accounts. Still nothing came in.

On Thirsday 7th August, I wrote the Paypal division of FNB enquiring about this transaction: [REF:***]

On Friday, 8th August, Mashudu Phosa informed me that she has escaleted this, and and funds will be reversed back into your PayPal account within 24hrs.

However, nothing came through even after 72 hours. I again wrote back, but recieved no response.

On Tuesday, 12 August, I called FNB Paypal, and Mr Kenleigh Abrahams assured me that he will investigate. He then called me to say that the funds will be sent to my Cheque account with 24- 48 hours.

I also wrote to FNB Care, but got no response.

I wrote to my Private Wealth Banker, Ogone Asitile, and the Private Wealth Department, but got no ressponse or explanation

I again wrote to FNB complaints, but it was just ignored. I wrote to Mr Jeralle Moodley and got no response.

I wrote to Mr Kenleigh Abrahams the next day, and he responded that we are still within the 48 hours.

According to Paypal, since it says 'Complete' on their end, it means that the fund were sent to the bank. If the funds were not recieved by the bank within one week, the bank would contact Paypal directly. Today is the 14th day!

This morning, after the expiry of the 48 hours, I again wrote to him and Mashudu Phosa from the Private Wealth, my Private Wealth Bankers, the complaints department, but I am getting no response, feedback, or explanation.

This has costed me alot of time, stress and energy.

So yes, almost two weeks since the Withdrawal from FNB to Paypal, and I do not know if I will get these funds.

I again wrote to Paypal this morning, and Sinda responded: Why am I not getting the $800 in my FNB account?

"I can confirm that the withdrawal of 800.00 USD made to FNB on August 1st, 2025 was successfully completed." She then wrote: "I sincerely apologize for any inconvenience this may be causing you. However, since the withdrawal was initiated directly from FNB’s website, we unfortunately do not have the ability to trace the funds from our side. For this reason, I highly recommend contacting FNB directly, as they may be able to assist you in locating or confirming the status of the funds."

According to this, FNB is fully responsible. Yet, no one at FNB is willing to assist, and I dont know what is happening

Moving forward, I will downgrade from Private Wealth, link another bank with Paypal, and just hope that I recieve these fund, either in FNB or in Paypal .