Fuming Customer

I have had a ********** Telkom debit order going through my account without my permission since last year. I have tried on several occasions to dispute and stop it with Telkom with no luck. Every 2nd week I have to call FNB to get the transaction reversed and I am always transferred from one department to the next. Last month I was charged R110 debit order reversal fee for no fault of mine and my risk profile will soon be impacted by this.

Why is my bank not assisting me to resolve this matter.

Can someone attend to this matter urgently.